At LuxeSuits Store, we are committed to delivering premium menswear with the same precision and care that defines our tailoring. This policy outlines our shipping procedures and refined returns process designed for gentlemen who appreciate attention to detail.
Shipping Information
Order Processing
All orders are carefully prepared at our Syracuse atelier within 1-2 business days of purchase. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate our global clientele:
- Standard Shipping ($12.95):
– Carrier: DHL or FedEx
– Delivery timeframe: 10-15 business days after dispatch
– Available worldwide (excluding some Asian and remote regions) - Free Shipping:
– Carrier: EMS
– Delivery timeframe: 15-25 business days after dispatch
– Available on orders over $50
Note: Delivery times are estimates and may vary depending on customs processing in your country. Some remote locations may experience additional delays.
Returns & Exchanges
Eligibility
We accept returns and exchanges within 15 days of delivery for most items, provided they meet the following criteria:
- In original, unworn condition
- All tags attached
- Original packaging included
Final Sale Items
Due to their bespoke nature, the following items cannot be returned or exchanged:
- Made-to-measure suit separates
- Monogrammed dress shirts
- Houndstooth walking suits
These premium items are considered final sale at time of purchase.
Return Process
To initiate a return or exchange, please follow these steps:
- Submit Request
Email our Syracuse atelier at [email protected] within 15 days of delivery with:- Your order number
- Reason for return
- For exchanges: specify desired replacement item
- Await Authorization
Our team will review your request within 1-2 business days and provide return instructions. - Ship Your Return
Package the item securely with all original packaging and tags. We recommend using a trackable shipping method. - Inspection & Processing
Upon receipt, our quality assurance team will inspect the item within 3-5 business days.
Exchange Process
For size or color exchanges on eligible items:
- Follow the standard return process above
- Clearly specify your desired replacement item in your email
- We’ll ship your new item once the return is approved
For exchanges, we cover standard shipping costs for the replacement item.
Refund Information
Approved refunds will be processed to your original payment method within:
- Credit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Original shipping fees are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend:
- DHL/FedEx: For faster returns to our Syracuse facility
- EMS: For cost-effective international returns
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear LuxeSuits Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item Details:
Product Name: [e.g., French Cuff Shirt in White]
Size: [Your Size]
Reason for Return: [Please specify]
For exchanges, I would like: [New Product Name & Size]
Please advise on next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Contact Us
For any questions regarding our Shipping & Returns policy, please contact our Syracuse team:
Email: [email protected]
Address: 2467 Saint Marys Avenue, East Syracuse, US 13057
We appreciate your trust in LuxeSuits Store and remain committed to ensuring your satisfaction with our premium menswear collections.