At LuxeSuits Store, we combine affordable elegance with exceptional service. Below you’ll find answers to common questions about our premium menswear collection and tailored shopping experience.
Product Questions
What types of clothing does LuxeSuits specialize in?
We specialize in sophisticated menswear including:
- Dress shirts (banded collar, French cuff, and classic styles)
- Tailored separates (suits, pants, vests)
- Seasonal outerwear (wool overcoats, walking suits)
- Versatile pieces (tone-on-tone shirts, houndstooth patterns)
- Casual elegance (tracksuits, short sleeve options)
How do I know which size to order?
Our garments follow standard US sizing with detailed measurement charts available for each product. For structured pieces like suit separates and overcoats, we recommend comparing your measurements against our size guide. Should you require assistance, our Syracuse team can provide personalized sizing advice via email.
Are your French cuff shirts sold with cufflinks?
Our French cuff shirts are sold separately from cufflinks, allowing you the flexibility to pair them with your preferred accessories. We offer a selection of coordinating cufflinks that can be added to your order during checkout.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for your convenience. All transactions are securely processed with encryption to protect your information.
Can I modify or cancel my order after placement?
Orders can typically be modified or canceled within 2 hours of placement by emailing [email protected]. After this window, as our Syracuse team begins processing your order personally, changes may not be possible.
Shipping & Delivery
What are my shipping options?
We offer two refined shipping services:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with real-time tracking
- Complimentary Shipping: Free EMS service (15-25 business days) for orders over $50
Do you ship internationally?
Yes, we ship worldwide with the exception of some remote regions in Asia. All international shipments include customs documentation and are handled with the same care as domestic orders from our East Syracuse facility.
How can I track my order?
You’ll receive detailed tracking information via email once your order leaves our Syracuse headquarters. This includes all necessary information to monitor your package’s journey to your wardrobe.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. To initiate a return, please email [email protected] with your order details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label and our sincere apologies for the inconvenience.
How long do refunds take to process?
Once we receive and inspect your return, refunds are processed within 5 business days and credited back to your original payment method. Please allow additional time for your bank or credit card company to post the refund.
Customer Service
How can I contact customer service?
Our dedicated team can be reached at [email protected] for any inquiries. We typically respond within 24 hours during business days (Monday-Friday, 9AM-5PM EST).
Do you offer styling advice or wardrobe consultations?
Absolutely. Our Syracuse-based team would be delighted to provide personalized recommendations for building a cohesive wardrobe. Simply email us with details about your style preferences and occasions you’re dressing for.
At LuxeSuits Store, we’re committed to making every aspect of your experience – from selecting your banded collar shirt to its arrival at your door – as refined as the garments themselves. Should you have any questions not covered here, please don’t hesitate to contact us.